The Field Service Engineer performs skilled, technical and advisory work in the installation, repair, maintenance and calibration of general and/or complex, Bone Mineral Densitometry (BMD), ultrasound imaging, diagnostic and/or other imaging devices or systems. In conjunction with radiation physicist, performs quality assurance testing and calibration. Trains medical and clinical staff on the safe and proper use of such equipment and systems. This position is expected to have the ability to multi-task several projects, and will require travel to regional customer locations. This is a home office-based position.
- Analyzes, troubleshoots and repairs Bone Mineral Densitometry (BMD), ultrasound, diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques.
- Discusses pending BMD installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. Installs the actual BMD units and conducts the needed customer in-hours product and unit training.
- Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers’ recommendations, physicist’s specifications and/or other applicable codes and standards.
- Trains medical and clinical staff on the safe and proper use of BMD, ultrasound or other imaging equipment and systems. Provides operational and technical advice on BMD, ultrasound, or other imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met.
- Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. Tracks and records all installation information and expenses by individual installation.
- Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships.
- Responsible for keeping the sales force, Dispatch Service and Regional Sales Directors up to date on customer contacts and resolution of any application problems.
- Accountable for retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility.
- Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. Must maintain currency with imaging technology, digital ultrasound technology and networking technology.
- Lifts, carries and/or pushes/pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing proper technique.
- Performs other duties as assigned or as necessity dictates.
- May be required to be on call, including nights and weekends
- Associate Degree in electronics or biomedical technology OR equivalent BMD, ultrasound or other medical imaging training. Military equivalency will also be acceptable. Bio-medical engineering degree preferred.
- Minimum of one year of hospital-based or ISO BMD, ultrasound or other medical imaging experience OR one or more years of manufacturer related experience in imaging required.
- Excellent verbal and written communication skills and presentation/training skills.
- Ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation. Demonstrated proficiency and knowledge of networking technology.
- Demonstrated proficiency in the use of Microsoft Office or similar products (primarily Word and Excel).
- Ability to lift, carry and move various items of up to 100 pounds, while utilizing proper technique. While performing the essential functions of this job, the employee is frequently required to stand, walk, sit and drive long periods of time. The employee must have use of hands and fingers and be able to reach with hands and arms, speak and hear.
- Ability to operate an automobile. Valid state driver’s license and good driving record.
- Ability to travel, up to 80% of the time.